Last updated on 2024 09 15.
Hi there, we’re Carbidhelper, and welcome to our Terms and Conditions which also applies to our customers. This policy sets out how we handle your personal information if you’re a Carbidhelper user or visitor to our site. CarBidHelper
When we say ‘we’, ‘us’, or ‘Carbidhelper’, it’s because that’s who we are and we own and run the site. If we say ‘policy’ we’re talking about these Terms and Conditions. If we say ‘user terms’ we’re talking about the rules for using the site.
We collect certain personal information about visitors and users of our site. The most common types of information we collect include things like: user-names, member names, email addresses, other contact details, support queries, and item comments (if applicable).
We collect personal information directly when you provide it to us, automatically as you navigate through the site. We collect your personal information when you complete membership registration and buy items or services on our site, subscribe to a newsletter, email list, submit feedback, or send us a communication.
This data is intended to identify you as our customer/subscriber and deliver products/information and other marketing elements. Visitors aren’t allowed to purchase any product or subscribe to the newsletter or make a comment anonymously. So, this information is the only means we can identify you and allow you to make these actions on the site.
We won’t disclose your data to third parties in a way as to reveal any of your personal information like email, name, etc. (subject to laws and regulations). Only our authorities have access to your data and no third-party access to your data from us.
We store personal information on secure servers managed by us, and our service providers, and files are kept in a secure location. Personal information that we store is protected by security and access controls, including username and password authentication, two-factor authentication, and data encryption where appropriate.
You can access some of the personal information we collect by logging in to your account. You also have the right to request access to other personal information we hold about you and to request corrections of any errors in that data. Contact our support using the contact details to make an access or correction request.
Where we have your consent to do so (e.g., if you have subscribed to one of our email lists or have indicated that you are interested in receiving offers or information from us), we send you marketing communications by email about products and services that we feel may be of interest to you. You can ‘opt-out’ of such communications if you prefer not to receive them in the future by using the 'unsubscribe' facility provided in the communication.
We use cookies to identify and track visitors, their actions on the site, and their website access preferences. These cookies contain visitors’ IP and time of visits. Carbidhelper visitors who do not wish to have cookies placed on their browsers should set their browsers to refuse cookies before using the Carbidhelper site.
We use cookies to identify and track visitors, their actions on the site, and their website access preferences. These cookies contain visitors’ IP and time of visits. Carbidhelper visitors who do not wish to have cookies placed on their browsers should set their browsers to refuse cookies before using the Carbidhelper site.
We retain your personal information for as long as is necessary to provide the services to you and others and to comply with our legal obligations. If you no longer want us to use your personal information or to provide you with the Carbidhelper services, you can request that we erase your personal information and close your account.
Carbidhelper does not store or retain any of your payment card details. All payment transactions are processed securely through our third-party payment providers, who adhere to the highest standards of data protection and PCI compliance. We only receive confirmation of your payment and necessary information to complete your order, without retaining any sensitive card data on our servers.
No Refund Policy: All subscription fees are non-refundable. Once a payment is processed, it is considered final. If you choose to cancel your subscription, you will retain access to the service until the end of the current billing period, but no refunds will be issued.
We are committed to delivering highly accurate and up-to-date information through our service, with a reliability rate of 99.9%. However, it's important to acknowledge that the data we provide is derived from a variety of sources, which may occasionally result in minor discrepancies or incomplete information. While we take extensive measures to verify and validate the data, we recommend that users exercise due diligence and cross-check details when making decisions based on the information provided.
We will need to change this policy from time to time to ensure it stays up to date with the latest legal requirements and any changes to our privacy management practices. When changing the policy, we will notify you about such changes; where required, a copy of the latest version of this policy will always be available on this page.
Both personal information and personal data have the same meaning in the context of these Terms and Conditions.